crystal



Frequently Asked Questions

Frequently asked questions..

When will my order be despatched?

All orders are dispatched the next working day. Printed wristband orders can take upto 5 days to dispatch.

Do you ship outside of the UK?

Yes, we currently offer a delivery service to the Northern Ireland and Republic of Ireland.

How secure is your ordering system?

We use a designated shopping cart system that is one of the best out there. We also use paypal for handling all card payments. If you are unsure about ordering online, we can accept a telephone order & payment.

How do I get my artwork to you?

Simply email us at sales@crystalandson.co.uk and we will sort things out from there. We can supply a pdf proof for you on all print jobs. For wristbands please email any logo's as a jpeg and if you require an exact font please also send that as a jpeg. All other wording please just send through on the email.

My payment won't go through?

Please ensure that the cardholder address is the same as the invoice address. If its not then it won't go through. This is a card security measure and is there to protect you. If you are still having problems then please ring us on 0191 2624056.

Can I collect the item from your shop?
Yes you can, however we do not give our internet prices in our shop. This is due to a number of reasons, with the main one being staffing costs. When you buy an item off our website, all we have to do is pack the item and dispatched it, at a time convenient to ourselves. This makes our costs less and we rightly pass that saving onto you.

Discount
The online discount is only available for sales that are completed online. No discount is given for telephone orders or on purchases made in any other way.